Frequently Asked Questions

You need a valid driving license, passport or national ID, and a credit card for the security deposit. International visitors must have an international driving permit (IDP) along with their home country license.

The minimum age to rent a car is 21 years. Drivers under 25 may be subject to a young driver surcharge. Some luxury and sports cars require drivers to be at least 25 years old.

We recommend booking at least 24-48 hours in advance to ensure availability, especially during peak seasons. Last-minute bookings are accepted subject to availability.

We accept all major credit cards (Visa, Mastercard, American Express), debit cards, and cash for some vehicles. A credit card is required for the security deposit on luxury vehicles.

Yes, a security deposit is required for all rentals. The amount varies based on the vehicle category. The deposit is refunded after the vehicle is returned in good condition.

All rentals include basic insurance coverage. We also offer additional coverage options including collision damage waiver (CDW) and theft protection for extra peace of mind.

Yes, we offer free delivery and pickup within Dubai city limits. For other locations, delivery charges may apply. Airport transfers are available for an additional fee.

You can cancel your booking free of charge up to 24 hours before the pickup time. Cancellations within 24 hours may incur a fee equal to one day's rental.

Yes, our customer support team is available 24 hours a day, 7 days a week. You can reach us by phone, WhatsApp, or email for any assistance.

We operate on a full-to-full policy. You will receive the vehicle with a full tank and must return it with a full tank. Otherwise, refueling charges will apply.